Refund Policy for Premium Plans

We understand that sometimes things don't work out as expected. If you decide to cancel your premium plan at any time, you can do so to prevent it from being automatically renewed. However, please note that you will still have access to the subscription until it expires.

Refund Policy Details

  1. If you need to request a refund, please do so within 3 days of the receipt of your purchase. We only issue refunds under the following circumstances:
  2. If you are charged for a subscription despite already canceling the auto-renewal.
  3. If you experience technical difficulties such as freezing, lags, or the service not working, and we are unable to resolve the issue promptly and effectively after three or more attempts. Please provide us with evidence and additional information at the time of the error. If you cannot provide proof, we will not accept refund requests under any circumstances.

If you are unable to access your subscription after payment due to login issues or pop-up messages while watching, we will assist you in finding the correct login information. However, in this case, you are not eligible for a refund.

If we issue a refund, your access to the service will be revoked.

Refunds typically take 5-7 business days to process, and we are unable to expedite this process. Our payment processors handle refund requests, and we will refund any eligible users as soon as we receive and verify the request.

Please note that we are not responsible for any bank charges, commissions, or overdraft fees that may result from the refund. You will need to contact your bank directly to resolve these issues.

If you believe that your circumstances warrant special consideration, please contact our support team at email: to request a refund. Please provide evidence and additional information at the time of the error, and we will consider your request on an individual basis.